jelly bd Privacy Policy

This Privacy Policy ("Policy") applies to users of the jelly bd platform. It explains how jelly bd collects your personal information, what it is used for, and how it is kept secure. By registering on our platform or continuing to use our services, you agree to the terms of this Policy.

jelly bd is committed to providing a safe and transparent environment for Bangladeshi users. Your personal information is never sold to third parties and is not used beyond the limits described in this Policy.

1 Scope of Information Collection

jelly bd collects certain information as needed to create and manage your account and to provide services. This information is collected mainly in two ways — directly from you and automatically from your device and browser.

1.1 Information You Provide Directly

• Full name, date of birth, and gender
• Mobile number and email address
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Identity verification documents (National ID or passport — where applicable)
• Information provided when contacting customer support

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type and operating system
• Your navigation and session data on the platform
• Login time, date, and local time zone
• Data obtained through cookies and similar tracking technologies

This information is collected solely for specific functional and security purposes — no extra or unnecessary information is collected.

2 Purpose of Information Use

jelly bd uses collected information only for the following purposes:

2.1 Account and Service Management

Your information is used to create and verify your account, keep your login secure, and process deposits and withdrawals. For transactions via bKash, Nagad, Rocket, or bank transfer, relevant information may be shared with the respective payment provider, but only to complete that transaction.

2.2 Security and Fraud Prevention

Your information is analysed to ensure platform security and to prevent unauthorised access, fraudulent activity, and account theft. SSL encryption and other technical security measures support this process.

2.3 Customer Support

Your contact information is used by our 24/7 live chat and email support team to resolve your issues and send you necessary information.

2.4 Ensuring Responsible Gaming

jelly bd takes responsible gaming seriously. Your gaming activity is monitored under our Responsible Gaming policy so that proactive support can be offered when needed.

2.5 Service Improvement

Aggregate usage data is analysed to improve the platform's performance, design, and user experience. No personally identifiable information is used separately in this process.

3 Disclosure of Information and Third Parties

jelly bd does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:

3.1 Service Provider Partners

Only the necessary information may be sent to trusted third parties providing payment processing, technical infrastructure, or security services. These partners process information according to jelly bd's instructions and cannot use it independently.

3.2 Legal Obligations

Information may need to be disclosed under the directive of a competent authority or by court order in accordance with applicable laws in Bangladesh. In such cases, information will only be disclosed within the limits required by law.

3.3 Fraud and Cheating Prevention

Where there is a risk of the platform's security being compromised or fraud is detected, relevant information may be shared with the concerned authorities or payment networks.

4 Data Security Methods

jelly bd applies industry-standard technical and administrative measures to keep your information secure.

4.1 Technical Security

• All data transfers are secured through SSL/TLS encryption
• Stored data is encrypted
• Firewalls and intrusion detection systems are active
• Regular security audits are conducted

4.2 Administrative Security

• Only authorised staff have access to sensitive information
• Data security training is provided on a regular basis
• Access logs are maintained and reviewed

However, no system on the internet is completely impenetrable. jelly bd strives to ensure the highest level of security, but a complete guarantee cannot be given. It is your responsibility to keep your account password confidential and to notify our support team immediately if you suspect unauthorised access.

5 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the jelly bd platform. Cookies are small text files stored on your device that help improve your experience.

5.1 Types and Purpose of Cookies

• Essential Cookies: Necessary to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: Help remember your preferred language and account settings.
• Analytical Cookies: Collect aggregate data about platform usage, which is used to improve service quality.

5.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling essential cookies may cause some important features of the platform to not work properly.

6 Data Retention Period

jelly bd retains your information only for as long as it is needed. The retention period is determined based on the following:

• Relevant information is retained for as long as your account remains active.
• Even after an account is closed, certain information may be retained for a specified period due to legal or administrative requirements.
• Transaction records are kept for the period required under applicable financial regulations in Bangladesh.
• Security logs roll over on a fixed cycle and old data is automatically deleted.

At the end of the retention period, information is securely deleted or anonymised so that it cannot be recovered.

7 Your Rights

Every user registered with jelly bd has the following rights regarding their own information:

7.1 Right to Access Information

You may request at any time to know what information jelly bd holds about you. Contact the support team and you will be informed within a specified timeframe.

7.2 Right to Correct Information

If there is any error in your personal information, you may request a correction. Some information can also be updated directly from account settings.

7.3 Right to Delete Information

Along with a request to close your account, you may apply to have your personal information deleted; however, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

The option to opt out of any promotional communications is always available. This preference can be changed through account settings or via the support team.

To exercise any of the above rights, contact us via 24/7 live chat or email. You can also visit our FAQ page for answers to common questions.

8 Information of Minors

jelly bd strictly prohibits registration and use of services by persons under 21 years of age. We do not knowingly collect information from anyone under 21 years of age.

If it becomes known that a minor's information has entered our system, that account will be closed immediately and the relevant information will be deleted. If a parent or guardian believes their child is using this platform, please contact our support team without delay.

9 International Data Transfers

Some of jelly bd's technical services may be operated from outside Bangladesh. In the case of such transfers, it is ensured that the receiving party provides at least an equivalent level of data protection.

Our technical infrastructure partners comply with industry standards for data protection and are contractually bound to keep your information secure.

10 Policy Changes and Contact

10.1 Policy Updates

jelly bd may update this Privacy Policy when needed. For significant changes, registered users will be notified by email or through the platform. The "Last Updated" date will always be shown at the top of the Policy.

If you continue to use the platform after changes have been made, you will be considered to have agreed to the updated Policy. It is therefore recommended that you review this Policy regularly.

10.2 Contact

If you have any questions or concerns about this Privacy Policy, contact us via 24/7 live chat or email us at: [email protected]

Our support team responds in both Bangla and English.